Refund policy

RETURNS & REFUNDS

We accept returns within 14 days of receiving your order.
To request a return, please contact us at zyndinbusiness@gmail.com before sending your item.
Items must be returned in their original condition and, whenever possible, in their original packaging. Items showing signs of use beyond what is necessary to inspect them may be subject to a reduction in the refund amount.

For change-of-mind returns, return shipping costs are the responsibility of the customer.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective or incorrect, please contact us at zyndinbusiness@gmail.com with your order number and photos of the item.
We will review the issue and provide the appropriate solution. If the item is confirmed to be defective or incorrect, ZYNDIN will cover the necessary return shipping costs.

REFUNDS

Once your return has been received and inspected, we will notify you and process any applicable refund to your original payment method.
Please note that your bank or payment provider may require additional time for the refund to appear in your account.

WARRANTY


ZYNDIN products are covered by the statutory legal guarantee applicable to your purchase. This covers defects or lack of conformity, such as an item that is faulty, does not match its description, or does not perform as reasonably expected.
Damage caused by normal wear and tear, accidents, misuse, improper care or storage, or alterations to the jewellery is not considered a product defect.
If you believe your item is defective, please contact zyndinbusiness@gmail.com with your order number, a description of the issue and, where possible, clear photos. We will review your claim and provide the appropriate solution in accordance with your legal rights.
Your statutory consumer rights are not affected by this policy.