Refund policy

RETURNS & REFUNDS

We accept returns within 14 days from the date the last item in your order is delivered.
To request a return, please contact us at hello@zyndin.com before sending your item.
Items must be returned in their original condition and, whenever possible, in their original packaging. Items showing signs of use beyond what is necessary to inspect them may be subject to a reduction in the refund amount.

For change-of-mind returns, return shipping costs are the responsibility of the customer.

CANCELLATIONS

Customers may request to cancel their order at any time before the order has been prepared for shipment. Once the order has been prepared, cancellation may no longer be possible. If the order has already been shipped, our standard return policy will apply.

WEEKENDS & PUBLIC HOLIDAYS

If the end of the 14-day return period falls on a weekend or public holiday, the return period will be extended to the next applicable business day.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective or incorrect, please contact us at hello@zyndin.com with your order number and photos of the item.
We will review the issue and provide the appropriate solution. If the item is confirmed to be defective or incorrect, ZYNDIN will cover the necessary return shipping costs.

REFUNDS

Once your return has been received and inspected, we will notify you and process any applicable refund to your original payment method.
Please note that your bank or payment provider may require additional time for the refund to appear in your account.

WARRANTY


ZYNDIN products are covered by the statutory legal guarantee applicable to your purchase. This covers defects or lack of conformity, such as an item that is faulty, does not match its description, or does not perform as reasonably expected.
Damage caused by normal wear and tear, accidents, misuse, improper care or storage, or alterations to the jewellery is not considered a product defect.
If you believe your item is defective, please contact hello@zyndin.com with your order number, a description of the issue and, where possible, clear photos. We will review your claim and provide the appropriate solution in accordance with your legal rights.
Your statutory consumer rights are not affected by this policy.